General Conditions SALES CONDITIONS INDIVIDUALS – DAY TRIPS, EXPEDITIONS AND CAMPS These conditions shall apply to all orders unless otherwise agreed to in writing.
SALES CONDITIONS INDIVIDUALS – DAY TRIPS, EXPEDITIONS AND CAMPS
These conditions shall apply to all orders unless otherwise agreed to in writing.
Orders may be placed through your travel agent or in writing to our office or our web address. We will send you separate order forms for our long trips/cruises. Any arrivals after the start of the event and/or departures prior to the end of the event shall not entitle participants to any reductions in the price of the trip, unless this has been explicitly agreed or stated in advance. Nor shall participants be entitled to any price reductions due to circumstances beyond our control, such as e.g. weather, wind, flight and boat delays, changes in ice conditions etc. See section 6.
3. PAYMENT CONDITIONS:
Upon placing an order for our expeditions and camps, a deposit of 25% of the price of the trip must be paid. We will send an invoice for the remaining amount to the customer due for payment 30 days prior to departure. Upon late order placement, the full amount will be charged. A receipt of payment of the amount may be facsimiled transmitted to fax no. +47 79 02 22 22. After the due date, a late payment interest of 2.5% per month will accrue.
For booking of our daytrips, the full amount will be charged upon booking.
If you like to pay by credit card, we will need your card number and expiry date.
For each payment there will be required a credit card fee or an invoice fee of NOK 75,-.
This applies to all bookings.
4 a. CANCELLATION CONDITIONS OVERNIGHT TRIPS:
Cancellation of overnight trips must be done in writing. Depending on when we receive notice of the cancellation, we will refund the price of the trip minus the below listed share to cover our losses arising from the cancellation.
We recommend that participants take out cancellation insurance with their private insurance company, which should cover among others cancellation due to illness etc.
48 days prior to activity 10% fee, minimum NOK 1,000 in administrative fees
47 – 20 days prior to activity 25% fee, minimum NOK 1,000 in administrative fees
22 – 14 days prior to activity 50% fee
14 – 7 days prior to activity 75% fee
7 days or less prior to activity 100% fee
4 b. CANCELLATION CONDITIONS DAY TRIPS:
Same rules as described in section 4 a, but the following deadlines apply:
From 21 – 8 days prior to activity fee equivalent to 50% of paid amount
7 – 0 days prior to activity fee equivalent to 100% of paid amount
5. CHANGE FEE:
In the event that the customer wishes to change the ordered program less than 14 days prior to arrival on Svalbard Wildlife Expeditions trips, a change fee of NOK 400 per change shall apply. If the trip is with another tour operator, normal cancellation conditions are followed.
6. UNFORESEEN CIRCUMSTANCES
Svalbard Wildlife Expeditions AS reserves the right to change departure times and minimum amount of participants, and to cancel trips within 4 weeks prior to departure (or up to the starting time for day trips) in the event of an insufficient amount of participants in relation to the minimum amounts stated in brochures or on the website.
Furthermore, we reserve the right to cancel trips up to the starting time of the trip due to force majeure or other circumstances that are beyond the control of the company and that prevent the completion of the trip or event. In such events, Svalbard Wildlife Expeditions AS shall be entitled to cancel the agreement without incurring liability beyond the amount that the customer has already paid.
We also reserve the right to change the program in the course of the trip, if the planner/guide deems such changes necessary for security or technical reasons (weather conditions, scooter break-down, delays etc). In the Arctic, the weather is in charge, and the extreme conditions that can prevail in certain situations may necessitate changes to the program (also due to ongoing rescue operations); consequently, such unforeseen circumstances do not entitle customers to any price reductions.
Svalbard Wildlife Expeditions AS will attempt to the extent possible to carry out the trip as described. The safety of our guests will always be our first priority.
7. CUSTOMER LIABILITY
The customer shall be responsible for evaluating his/her own physical and mental condition in relation to the contents of the trip. The customer shall at all times adhere to the instructions given by the event leader, and at no times is it allowed to bring private weapons or pyrotechnical equipment on our trips. Svalbard Wildlife Expeditions AS reserves the right to refuse a person to participate in our activities if such person is considered to represent a safety risk, or if such person displays such conduct so as to be of nuisance to other participants of the trip.
Svalbard Wildlife Expeditions AS’s activities are covered through liability insurance taken out with our insurance company. We have also furnished a guarantee towards the Governor of Svalbard for expenses in connection with potential rescue missions on Svalbard. Svalbard Wildlife Expeditions AS will accept no liability for damages occurring or losses incurring beyond our control. For participation in our longer trips, the individual participant is required to have taken out an individual travel insurance policy. Such insurance may be purchased from a travel agent or from a personal insurance company.
9. NORWEGIAN ACT ON PACK TRIPS
The Norwegian Act on Pack Trips of 25 August 1995 governs this offer, and Svalbard Wildlife Expeditions is the operator of this offer in a legal sense. As a member of Den Norske Reisebransjeforening (the Norwegian Travel Industry Association), Svalbard Wildlife Expeditions AS has also furnished a guarantee towards Reisegarantifondet (the Norwegian Travel Guarantee Fond) in accordance with the Pack Trips Act.
10. TYPING ERRORS AND PRICE CHANGES
Svalbard Wildlife Expeditions AS accepts no liability for any typing errors and price changes due to circumstances beyond our control.